All services
Chinese-language customer support for your store or app
Reply to Chinese-speaking customers on your own channels — WeChat Official Account messages, Taobao/Tmall shop chat, or email — within agreed hours and response times.
What people ask for
- Answer WeChat OA messages 09:00–21:00 Beijing time
- Translate and reply to Chinese support tickets
- Write a Chinese FAQ and canned replies
Example acceptance criteria
- All messages received 09:00–21:00 answered within 30 minutes
- Daily log of conversations delivered as a spreadsheet
- Replies follow the approved FAQ
You write your own measurable criteria. We check every one before delivery, and you only accept what meets them.
How pricing works
Posting is free and you see an instant estimate. A specialist in China then quotes, and we send you a final price valid for 24 hours. Nothing is charged until you accept it. Free revisions are included, and if a core criterion still isn't met you get a full refund.
Questions
- Do you need my password?
- Never share passwords in a request. We'll agree a safe access method (sub-account or operator role) after you accept a quote.
Describe what you need in one sentence — we'll draft the rest.
Start my request