Refunds & acceptance

Version 2026-10-22

Before you pay

Posting a request and receiving an estimate or quote is free. Nothing is charged until you accept and pay a final quote.

Cancelling after payment

• Before we have placed the work with a specialist: full refund.
• After the work has been placed: refund minus the costs already incurred, which we show you.

Checking a delivery

Every delivery comes with a checklist matching your acceptance criteria and where to see each one. Mark each criterion as met or not met. For anything not met, say where (file, page, timestamp).

• Only your written criteria count. Preferences that weren't written down are handled as revisions or a change order.
• Free revisions: as set in your request (2 by default).
• No response within 5 days of delivery means the delivery is accepted.

When a criterion is still not met after revisions

• Core criterion not met: you may choose a full refund and give up the deliverables.
• Only non-core criteria not met: partial refund in proportion to the weight of the criteria not met.

How refunds are paid

Refunds go back to the original payment method. We don't hold balances or credits.